Scope
This policy applies to subscriptions to the VireLyon platform purchased on virelyon.io or app.virelyon.io, whatever the payment method used.
VireLyon is sold exclusively to businesses, in particular B2B service companies. Consumer withdrawal rights therefore do not apply. The guarantees below are commercial commitments that VireLyon makes voluntarily.
Free pilot
Every new company can test the platform during a free fourteen (14) day pilot, with no commitment.
Nothing is charged during the pilot. When it ends, a subscription only starts if the Client chooses a plan. No refund is therefore needed for the pilot period.
Monthly subscription and cancellation
- The Starter and Business plans are billed monthly, in advance, excluding tax, with no minimum term.
- The Client can cancel at any time from its account or by email. Cancellation takes effect at the end of the current monthly period.
- No further payment is taken after cancellation. The service remains available until the end of the period already paid for.
- The Scale and Enterprise plans are governed by the signed quote or contract, which prevails over this policy in case of difference.
Other refund cases
| Situation | What VireLyon does |
|---|---|
| Double charge or billing error | Full refund of the amount charged by mistake |
| Platform unavailable through VireLyon’s fault for more than 72 cumulative hours in a month | Credit or refund pro rata to the unavailable period |
| Termination by VireLyon without fault of the Client | Pro rata refund of the paid and unused period |
| Upgrade to a higher plan during the month | The difference is calculated pro rata, with no double billing |
What is not refunded
- Months already started, outside the cases listed in section 4.
- Unused volume (prospects, conversations, reports): it does not roll over and is not refunded.
- Fees charged by third-party services chosen by the Client (email, SMS or CRM providers, etc.).
- Access suspended following a serious breach of the terms of use.
How to request a refund
Email contact@virelyon.io with the subject “Refund”, stating the company name, the account email address, and the date and amount of the payment concerned.
We acknowledge receipt within two (2) business days and give a reasoned answer within five (5) business days.
An accepted refund is made to the original payment method. Depending on the bank or payment provider, the amount appears within five (5) to ten (10) business days. When the payment was processed by an authorised reseller (merchant of record), the refund is issued by that reseller on the same terms.
Changes to this policy
VireLyon may update this policy. The applicable version is the one in force on the date of the payment concerned. The last updated date is shown at the top of the page.